Managed End-User Support

After working with Meridian IT, our individuals can spend a lot of their time impacting the business, so from an operational efficiency perspective they’re working on meaningful projects that provide real ROI for our organization.

Paul Slager

Vice President of Technology

Outsource your help desk services to a managed service provider that will take on the burden of standard service request responsibilities so that you can lower costs and focus your team on delivering high value services.

Meridian’s end-user support team will configure, deploy, monitor, and administer your workstations, peripherals, and software so that your employees can stay productive and focus on managing and growing your business.

Get the end user support you need with Meridian’s Managed End-User Support Services.

Managed Help Desk

Desktop as a Service

Case Study

Watch the video to see why our customer now has more time to work on high-value projects

End-User Support

Provide the service your end-users need to deliver an exceptional customer experience

Managed Help Desk

Meridian’s Managed Help Desk Services provide white-glove support while proactively monitoring and managing your technology to ensure maximum performance and 100% end-user satisfaction. Help Desk Services are critical to ensure that your employees and technology can remain productive. Completely outsource your IT help desk or just get the support for specific applications and technology. Meridian starts by listening to you and then builds a solution that meets your specific needs.

24/7/365 Monitoring and Support

Your systems are monitored 24/7/365 and supported by our certified engineers.

Remote Management

Meridian provides remote management of workstations, printers, user administration, email administration, servers, and anti-virus.

Reduce Downtime

Rely on expert resources to ensure that your users receive efficient service to reduce downtime and increase employee productivity.

Third Party Vendor Management

Meridian works directly with your technology vendors so that you can focus on your business.

Unlimited Moves, Adds, and Changes

Remotely configure, setup, and deploy new workstations and peripherals when you are onboarding new employees, changing devices, or upgrading systems.

Centralized Ticketing

Meridian provides a centralized ticketing system to track support requests and provides advanced reporting capabilities.

Deep Expertise

Four levels of technical support ensure that the right expert is assigned to you to resolve your issue so your business is always running smoothly.

Fast Resolution

From resource identification to troubleshooting and health checks, our managed help desk service helps to diagnose underlying problems and resolve issues quickly.

Dedicated Account Managers

You will be assigned a dedicated account manager that will ensure that your employees have the highest quality support and will provide guidance on how to best optimize your support model.

Built Just for You

Meridian’s consultative approach means that we listen to you first and then we build a solution that meets your specific needs.

Desktop as a Service

Streamline and centralize the management of desktops and applications with Meridian’s Desktop as a Service Solutions. Give your users any time access to their workplace no matter where they are located with a virtual desktop solution.

Pay-As-You-Go Pricing

Reduce costs and eliminate budgeting complexity with Meridian’s consumption-based pay-as-you-go pricing model.

Flexible Deployments

Successfully deploy and decommission thousands of desktops and scale up or down as your workforce changes.

Secure Data and Applications

With Meridian’s managed desktops, no data is stored on the device. Your data and applications are stored in the cloud and are protected by a Virtual Private Network (VPN) and Meridian’s industry leading security services.

Centralized Management

Meridian’s centralized management will reduce your administration and maintenance overhead so your team can reclaim time for business-critical projects.

Certified Technical Support

Meridian provides unmatched technical expertise and support 24/7/365 so your business is always running at peak performance.